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• Video Courses
  • Getting Started with Clock PMS+ (4)
    • Accessing Clock PMS+
    • Navigating through Clock PMS+ and setting up your dashboard
    • Customizing your User
    • Activating MFA for your User
  • Operating screens (4)
    • Working with the Arrivals, Departures and In Hotel screens
    • Working with the Bookings - Advanced Search screen
    • How to use the Rates and Availability screen
    • Working with the Room Calendar
  • Operations at Front Desk (11)
    • How to create a new booking
    • How to create group bookings
    • How to create a Company booking
    • How to allocate Rooms to bookings and issue key-cards
    • How to Check-in a booking in Clock PMS+
    • How to do a Room change
    • How to Check-out a booking in Clock PMS+
    • Early check out without refunding the guest
    • Early check out and refunding the guest
    • How to generate the Meal report for the restaurant
    • Using ToDo's for notes and reminders
  • Folio/Invoice operations (17)
    • Overview of a Booking folio
    • How to post services to a folio
    • How to close a folio and issue an invoice
    • Payments
    • How to issue an invoice with company billing details
    • How to issue an invoice to an external customer/non-resident
    • How to issue a single invoice for several bookings
    • How to split charges and issue a separate bill for each guest of a booking
    • How to transfer Charges from one folio to another
    • How to print a folio or send it via email
    • How to Void a closed folio/invoice
    • How does the function ‘Re-open’ work
    • How to issue a Credit Invoice / Function ‘Full correction’
    • How to issue a partial Credit invoice / Function ‘Partial correction’
    • How to process card payments and refunds
    • Moving a Payment using the Re-open or Void functions
    • Cashier Closure / Shift closure
  • Advance payments (4)
    • How to record an advance payment for a booking
    • How to manually deduct an advance payment in the main folio
    • How to revert a used advance payment
    • How to refund an advance payment
  • Advanced Operations (14)
    • How to edit booking details
    • How to change the Main guest of a booking
    • How to edit a group of bookings
    • How to add non-standard meals
    • How to set a manual price and how it works
    • How does the Rate Re-post function work
    • How to do a Room Share (2 bookings in 1 room)
    • How to edit wrong charges
    • How to track transfers from Clock POS
    • Company profiles and their use cases
    • Routing charges to company folios
    • How to use the Occupancy Forecast
    • Understanding the Control reports
    • Tracking Closed Folios in Reports
  • Housekeeping (5)
    • How to generate the tasks for the day
    • How to add incidental tasks for a room
    • How to use the Housekeeping Live Monitor
    • How to mark a room as clean, request an inspection and more - Housekeeping report
    • How to set a room Out of service
  • Rate and Price management (4)
    • How to change a Day or Season price?
    • How to set a STOP for sale for a day or period?
    • Adding restrictions for specific days
    • How to close the hotel for a long period (Out of season)
• Bookings
  • Bookings - Good to know (7)
    • Booking screen - overview
    • Booking statuses
    • Booking - Rate Price, Manual Price
    • Booking Search
    • Bookings - Advanced Search
    • Booking Contact Person
    • Import of bookings from a file (csv)
  • Everyday operations (13)
    • How to create a new booking
    • Create a group booking and copying a booking
    • Room Allocation to Bookings
    • Check-In and Guest Registration Cards
    • Using Tablets as Customer Displays
    • Encoding the room key card
    • Giving access to special areas
    • Booking - Room Change
    • Booking Checkout
    • Early Booking Checkout
    • How to Check in Guests with Individual Bookings to One Room
    • Multiple Booking Edit
    • Booking Enquiry
• Folios, Charges and Payments
  • Folios and Issuing documents (10)
    • Folio - overview
    • Folio - Additional options
    • Standard Folio - how to create and search
    • Document Issue
    • Folio/Document Operations
    • Issue of Partial Correction Documents
    • Single Document for Several Bookings
    • A Separate Document for Each Guest in the Booking
    • Folio Preview, Printing and Sending
    • Folio Printouts and Charge Grouping Options
  • Charges (7)
    • Charges - Adding, Correction and Voiding
    • Charge Transfer
    • Split Charges
    • Charge Control
    • Charge filtering
    • 'Discount' and 'Deduct taxes' functions
    • How to Choose a Corresponding Folio
  • Payments (5)
    • Payments - Posting and Voiding
    • Payments -Transferring
    • Payments - Move
    • Card payments with a Payment processor
    • Credit Card security in Clock PMS+
  • Advances and Deposits (5)
    • What is the Difference Between a Deposit and an Advance in Clock PMS+
    • How to Register an Advance
    • Advance Use
    • Advance Refund
    • Deposit processing
  • Group folios, charge routing options (6)
    • Group folios
    • Transfer of Services to Group Folio
    • Functions 'Transfer to default Company/Event/Agent folio'
    • Function 'Transfer to Company/Agent folio'
    • Functions 'Split by Company' and 'Split by Agent'
    • Charge Handling in a Group Folio
• Operating screens and To-Dos
  • Operating screens (4)
    • Rate and Availability screen
    • Room Calendar screen
    • Occupancy Forecast Screen
    • Capacity Adjustment
  • To-Dos (3)
    • To-Dos - General Overview
    • To-Do Channels and linking them to Users
    • Creating and Assigning ToDo's
• Guest and Company Profiles
  • Guest Profiles (8)
    • Guest Profiles in Clock PMS+
    • Guest Profile fields - create and edit
    • Sorting, visualization and hiding of Guest profile fields
    • Guest Profiles - The Guest profile, Searching and Merging
    • The ID Processor
    • Masking, Retention period, and ID Processor settings
    • Translating Guest Profile Fields
    • Mailing lists and Hotel Registry
  • Company Profiles (7)
    • Companies in Clock PMS+
    • How to create a Company profile
    • The Company profile page
    • Company Codes for BookDirect
    • Company Contracts
    • Agents
    • Commission calculation module
• Events management
  • Events v2 - Creating Events; Posting charges and other (8)
    • Events v2 - What are the new features?
    • Creating an Event
    • The Event page overview
    • Event Statuses and Cancelling Event
    • Changing PAX, dates and the effect on charges
    • Posting charges and the Event invoice
    • Event Search screens
    • The Event Confirmation App
  • Events v2 - Blocks (4)
    • Creating Blocks (for Events or Group Bookings)
    • Block codes
    • Converting Blocks to Bookings
    • Block Pickup Report
  • Events v2 - Activities (5)
    • Activity Calendar Overview
    • Activity Calendar view modes
    • Creating and editing Activities
    • Templates - configuration
    • Creating Activities through a Template
  • Events v2 - Settings (3)
    • Creating Meeting Rooms
    • Creating Restaurants (locations)
    • Creating Activity types and Setup styles
• Events v.1
  • Events and Blocks (6)
    • MICE - Creating 'Events', Guarantee Statuses, Expiry/Cut-off days
    • Creating Blocks (for Events or Group Bookings)
    • MICE - Block codes
    • MICE - Converting Blocks to Bookings
    • MICE - Search screens
    • MICE - Block Pickup Report
  • Meeting Room and Catering (4)
    • MICE - Creating Meeting Rooms
    • MICE - Meeting Room bookings
    • MICE - Meeting Room Calendar
    • MICE - Catering section
  • Events - Good to know (7)
    • Changing event dates and it's effect on charges, Bulk update
    • MICE - The Event Confirmation App
    • MICE - Status, Credit Card
    • MICE - Event documents
    • MICE - 'Copy from' function (Part 1)
    • MICE - 'Copy from' function (Part 2 - Event Templates)
    • MICE - Presentation of the Event invoice
• Housekeeping
  • Housekeeping operations (9)
    • Housekeeping Operations - Generating the tasks for the day
    • Housekeepers
    • Housekeeping Operations - Task Assignment
    • Housekeeping Operations - Room Statuses, Completing/Editing Tasks, and Manual Tasks
    • Housekeeping Operations - HK Report, Live Monitor, Forecast, Archive
    • Housekeeping Operations - Lost and Found
    • Housekeeper App - functional capabilities and activation
    • Working with the Housekeeper App
    • Housekeeping - Legacy model
• Reports
  • General information (3)
    • Revenue Recognition in Clock PMS+
    • How does the Clock PMS+ revenue system work?
    • Ledger Versions - Guest, Company, Deposit
  • Localisations (15)
    • Feratel (Austria, Germany, Switzerland, Liechtenstein) - Tourist tax interface
    • AUSTRIA - Specifics of the Austrian Fiscalisation Feature in Clock PMS+
    • FRANCE - INSEE monthly statistics export
    • GERMANY - Specifics of the German Fiscalisation Feature in Clock PMS+
    • GERMANY - Necessary documents for a POS tax audit
    • ITALY - Italy Invoice Export Config
    • ITALY - Italian fiscalization with Epson RT printers
    • SLOVENIA - AJPES Police Guest Data Export
    • SLOVENIA - Slovenian fiscalization feature activation guide
    • SLOVENIA - Slovenian fiscalization funtions guide
    • ROMANIA - DxPrint Setup (fiscalization)
    • ROMANIA - Specifics of the Romanian Fiscalisation Feature in Clock PMS+
    • SWITZERLAND - Hotel statistics report (HESTA)
    • SWITZERLAND - TourX Digital Guest Card
    • SWITZERLAND - QR-Rechnung / QR-Bill
• SOP
• Clock POS
  • Operations - Orders (front of house + kitchen) (7)
    • Taking Orders and Sending Them to the Kitchen
    • How to apply Modifiers
    • Changing the default 'Order group' of a menu item
    • Adding kitchen notes to an order
    • Issuing an Instruction to the kitchen
    • Using the Kitchen Monitor
    • Recording and managing table bookings
  • Operations - Bills (8)
    • Applying discounts, surcharge and making items Complimentary
    • Transferring charges (bills) to Clock PMS+
    • Tracking transfers in the Reports
    • Card payment operations in Clock POS (with payment processor)
    • How to split a bill/payment
    • Closing a bill - posting payments, using the 'Tip' function
    • Closing a Bill and Issuing an Invoice
    • Item, payment and bill voiding
• Webinars
  • Clock PMS+ Webinars (4)
    • New folio screens
    • Mastering events and group bookings
    • Introducing the new BookDirect
    • Introducing the new Rate Management