Adding kitchen notes to an order

Modified on: Thu, 23 Feb, 2023 at 1:37 PM


Use the Notes Clock POS for any kind of messages, special requests, or important notes that should be considered during the preparation of a meal, e.g. due to a client’s peanut allergy, the meal shouldn’t contain any peanut-related ingredients. Through this functionality, you can inform the kitchen staff of certain special customer requirements, etc.

How to create

To add an instruction in Clock POS, first, go to Management -> Instructions, click the 'New' button and enter the instruction’s text into the 'Text' field.

How to use

To add an instruction to an order simply click the 'Notes' button on the sidebar of the Order screen and select one or more instructions from the pop-up window. To save, click 'Close'.

Custom instructions

In case of no predefined instructions or when needing to add a custom one to the respective order only, click 'Notes' from the screen sidebar. Then use the 'Your notes' field to enter the text of your custom instruction and click 'Close'

Where Clock POS Instructions appear

Instructions in Clock POS appear on kitchen monitors and receipts. Check out the examples below:

  • Kitchen Monitor

  • Printed kitchen receipt

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